Archive for August, 2009
Aetna has introduced a new online resource designed to help members who have enrolled or are considering enrolling in an Aetna Consumer-Directed Health Plan (CDHP) get the most out of their plan. Through a new page on Aetna.com, visitors can learn more about the plans, get tips on how to use these plans effectively, and view informational videos on the two most common types of plans — Health Reimbursement Arrangements (HRA) and Health Savings Accounts (HSA). The site was developed using feedback from Aetna’s own CDHP members, as well as an independent survey conducted earlier this year, indicating that an overwhelming majority of consumers would benefit from tools and information to help them better understand their coverage levels, find doctors in their network, and estimate the cost of an office visit before scheduling.
“The downturn in the economy has prompted many employers and consumers to consider CDHPs as a way to better manage their health and health care costs,” said Aetna President Mark Bertolini. “Switching to one of these plans can be a big change. But by providing people with the information and tools they need we can help them make more informed health care decisions and get the most out of their health care benefits.”
Helping Consumers Get the Information They Need
Aetna’s CDHP educational resources are part of a broader Maximize Your Benefits campaign. This campaign provides consumers and Aetna members with information and tools designed to help them get the most out of their health care benefits. The Consumer-Directed Health Care page provides an “At a Glance” overview of the plans; “the basics” on how to use the plans, as well as informational videos and other educational materials.
A survey of CDHP enrollees conducted earlier this year showed that tools like DocFind, Aetna’s online provider directory, and Aetna’s secure member self-service website, which provides access to benefits information and the company’s cost of care tools, are ideally suited to meet the needs of survey participants. Specifically, the survey found that:
– The majority of consumers surveyed would have been highly likely to use resources such as DocFind (89%), Benefits Used/Remaining (87%) and Cost of Care Tools (84%) when they first enrolled in a CDHP.
– Consumers would have found access to resources such as DocFind (96%), Benefits Used/Remaining (92%) and Cost of Care Tools (91%) as highly valuable when they first enrolled in a CDHP.
Lower Costs and Positive Impact on Health & Wellness
Recent reports have highlighted the fact that more employers are selecting CDHPs as a way to reduce costs as a result of the economy. An analysis of Aetna members earlier this year showed that employers who offer Aetna HealthFund plans as an option experienced a savings of $7 million per 10,000 members over a five year period.
Aetna’s research also demonstrates that Consumer-Directed Health Plans can have a positive impact on health and wellness. Aetna’s study found that Consumer-Directed Health Plan members:
– Sought increased levels of chronic and preventive care
– Used generic drugs more often
– Accessed online tools and information at higher rates than PPO members.
Importantly, this year’s results also show that Aetna HealthFund members spent 5 to 10 percent more on preventive care and had 5 to 10 percent lower emergency room use than PPO members, suggesting that Consumer-Directed Health Plan members are becoming more informed consumers of health care.
“It is clear that Consumer-Directed Health Plans can have a positive impact on both health and overall cost,” said Bertolini. “As the first national health insurer to launch a consumer-directed plan, we believe it is our responsibility to provide the information, educational tools, and online resources people need to manage their health.”
Home health care helps seniors live independently for as long as possible, given the limits of their medical condition. It covers a wide range of services and can often delay the need for long-term nursing home care.
More specifically, home health care may include occupational and physical therapy, speech therapy, and even skilled nursing. It may involve helping the elderly with activities of daily living such as bathing, dressing, and eating. Or it may include assistance with cooking, cleaning, other housekeeping jobs, and monitoring one’s daily regimen of prescription and over-the-counter medications.
At this point, it is important to understand the difference between home health care and home care services. Although they sound the same (and home health care may include some home care services), home health care is more medically oriented. While home care typically includes chore and housecleaning services, home health care usually involves helping seniors recover from an illness or injury. That is why the people who provide home health care are often licensed practical nurses, therapists, or home health aides. Most work for home health agencies, hospitals, or public health departments that are licensed by the state.
How Do I Make Sure That Home Health Care Is Quality Care?
As with any important purchase, it is always a good idea to talk with friends, neighbors, and your local area agency on aging to learn more about the home health care agencies in your community.
In looking for a home health care agency, the following 20 questions can be used to help guide your search:
How long has the agency been serving this community? Does the agency have any printed brochures describing the services it offers and how much they cost? If so, get one. Is the agency an approved Medicare provider? Is the quality of care certified by a national accrediting body such as the Joint Commission for the Accreditation of Healthcare Organizations? Does the agency have a current license to practice (if required in the state where you live)? Does the agency offer seniors a “Patients’ Bill of Rights” that describes the rights and responsibilities of both the agency and the senior being cared for? Does the agency write a plan of care for the patient (with input from the patient, his or her doctor and family), and update the plan as necessary? Does the care plan outline the patient’s course of treatment, describing the specific tasks to be performed by each caregiver? How closely do supervisors oversee care to ensure quality? Will agency caregivers keep family members informed about the kind of care their loved one is getting? Are agency staff members available around the clock, seven days a week, if necessary? Does the agency have a nursing supervisor available to provide on-call assistance 24 hours a day? How does the agency ensure patient confidentiality? How are agency caregivers hired and trained? What is the procedure for resolving problems when they occur, and who can I call with questions or complaints? How does the agency handle billing? Is there a sliding fee schedule based on ability to pay, and is financial assistance available to pay for services? Will the agency provide a list of references for its caregivers? Who does the agency call if the home health care worker cannot come when scheduled? What type of employee screening is done?
When purchasing home health care directly from an individual provider (instead of through an agency), it is even more important to screen the person thoroughly. This should include an interview with the home health caregiver to make sure that he or she is qualified for the job. You should request references. Also, prepare for the interview by making a list if any special needs the senior might have. For example, you would want to note whether the elderly patient needs help getting into or out of a wheelchair. Clearly, if this is the case, the home health caregiver must be able to provide that assistance. The screening process will go easier if you have a better idea of what you are looking for first.
Another thing to remember is that it always helps to look ahead, anticipate changing needs, and have a backup plan for special situations. Since every employee occasionally needs time off (or a vacation), it is unrealistic to assume that one home health care worker will always be around to provide care. Seniors or family members who hire home health workers directly may want to consider interviewing a second part-time or on-call person who can be available when the primary caregiver cannot be. Calling an agency for temporary respite care also may help to solve this problem (see the Respite Care fact sheet for more information about these services).
In any event, whether you arrange for home health care through an agency or hire an independent home health care aide on an individual basis, it helps to spend some time preparing for the person who will be doing the work. Ideally, you could spend a day with him or her, before the job formally begins, to discuss what will be involved in the daily routine. If nothing else, tell the home health care provider (both verbally and in writing) the following things that he or she should know about the senior:
Illnesses/injuries, and signs of an emergency medical situation Likes and dislikes Medications, and how and when they should be taken Need for dentures, eyeglasses, canes, walkers, etc. Possible behavior problems and how best to deal with them Problems getting around (in or out of a wheelchair, for example, or trouble walking) Special diets or nutritional needs Therapeutic exercises.
In addition, you should give the home health care provider more information about:
Clothing the senior may need (if/when it gets too hot or too cold) How you can be contacted (and who else should be contacted in an emergency) How to find and use medical supplies and medications When to lock up the apartment/house and where to find the keys Where to find food, cooking utensils, and serving items Where to find cleaning supplies Where to find light bulbs and flash lights, and where the fuse box is located (in case of a power failure) Where to find the washer, dryer, and other household appliances (as well as instructions for how to use them).
A WORD OF CAUTION . . .
Although most states require that home health care agencies perform criminal background checks on their workers and carefully screen job applicants for these positions, the actual regulations will vary depending on where you live. Therefore, before contacting a home health care agency, you may want to call your local area agency on aging or department of public health to learn what laws apply in your state.
HOW CAN I PAY FOR HOME HEALTH CARE?
The cost of home health care varies across states and within states. In addition, costs will fluctuate depending on the type of health care professional required. Home care services can be paid for directly by the patient and his or her family members, or through a variety of public and private sources. Sources for home health care funding include Medicare, Medicaid, the Older Americans Act, the Veterans’ Administration, and private insurance.
Medicare is the largest single payer of home care services. The Medicare program will pay for home health care if all of the following conditions are met:
The patient must be homebound and under a doctor’s care; The patient must need skilled nursing care, or occupational, physical, or speech therapy, on at least an intermittent basis (that is, regularly but not continuously) The services provided must be under a doctor’s supervision and performed as part of a home health care plan written specifically for that patient The patient must be eligible for the Medicare program and the services ordered must be “medically reasonable and necessary” The home health care agency providing the services must be certified by the Medicare program.
To get help with your Medicare questions, call 1-800-MEDICARE (1-800-633-4227, TTY/TDD: 1-877-486-2048 for the speech and hearing impaired) or look on the Internet at http://www.medicare.gov.
WHERE CAN I LEARN MORE ABOUT HOME HEALTH CARE?
There are several national organizations that can provide additional consumer information about home health care services. These include the following:
The National Association for Home Care, which can be reached at 202-547-7424 or by visiting its website at www.nahc.org. The postal address is: 228 7th St., SE; Washington, DC 20003. The Visiting Nurse Associations of America, which can be reached at 617-737-3200 or by visiting its website at http://www.vnaa.org. The postal addresses are: 99 Summer St., Suite 1700; Boston, MA 02110.
To find out more about home health care programs where you live, you will want to contact your local aging information and assistance provider or area agency on aging (AAA). The Eldercare Locator, a public service of the Administration on Aging (at 1-800-677-1116 or http://www.eldercare.gov can help connect you to these agencies.
Case Study
WHEN IS HOME HEALTH CARE APPROPRIATE?
Because it is not always clear to the average person when an ailing senior needs home health care and when he or she needs nursing home care, it is usually best to consult a medical professional for advice. The following case study describes one situation in which home health care proved to be the right choice.
Francis is 84 years old and recently had a stroke. She was hospitalized briefly and then discharged to continue recovering at home. To enable her to return home, her doctor called a home health care agency, and the agency gave Francis a complete home health care plan for six weeks. Since the doctor ordered the home care for Francis, Medicare paid for it.
For the first week after Francis went home, a nurse visited her every day. The nurse met with Francis’s family to discuss her special dietary needs and to arrange for exercise therapy to help Francis regain her strength. Once that was done, the nurse visited Francis twice a week to check on how well she was recovering. The home health care agency also sent a homemaker, a personal care attendant, and a physical therapist to visit Francis several times during the week. The homemaker would do the shopping and cook light meals. The personal care attendant would help Francis bathe, get dressed, and walk. The physical therapist would keep Francis moving and see to it that she got some exercise to aid in her recovery.
Visit an alternative health clinic if you are interested in exploring options that do not fall within the realm of conventional medicine. This alternative health approach to healing is more metaphysical and spiritual, and goes along with the belief that the body is capable of healing itself, and this medicine is just part of the healing process.
Aromatherapy, which dates about 80 years back, is a popular form. This is to apply or inhale essential plant oils. This technique is said to be a growing industry. It brings to mind the scented oils and candles, but modern aromatherapy includes more than those relaxing accessories.
Another alternative health care option the clinic might suggest is the use of herbal supplements as a healing power. Herbs commonly used include aloe vera, chamomile, belladonna, ginkgo biloba, and valerian. Aloe vera can help with burns, such as sunburn and other irritations to the skin. Chamomile is said to be relaxing and can relief ailments such as indigestion and heartburn. Many products are available, as there are A-Z medicine cabinets that are ways of healing that differ from the conventional way.
Some other techniques an alternative health clinic might suggest include deep breathing, magnet therapy, meditation and spirituality. The medicine has gotten both advocacy and skepticism, so talk to a professional and research the product or method in question thoroughly before making the decision. So which option is better, these alternative health style methods or conventional, scientific prices? It all depends on what you want for your body.